by Garret Norris | Aug 10, 2017 | Business Tips
Excellent Customer Service is one of the clichéd catch phrases that every company SAYS is important to them, but too few seem to really emulate. As someone with a background in customer service in a multitude of industries, I’ve seen firsthand the importance of making...
by Garret Norris | Aug 9, 2017 | Business Tips
With the abundance of articles written about leadership, it’s safe to say that people want to know the secrets of how to become an effective leader. Not just a leader – but a leader that people want to follow. In business, or in life in general, being a leader that...
by Garret Norris | Jul 25, 2017 | Business Tips
Establishing a good rapport with customers is an essential aspect to ensure a good customer experience. To achieve this, every agent must remain compliant with the proper call etiquette specially developed for the call centre operations of the business. If every agent...
by Garret Norris | Jul 11, 2017 | Business Tips
In order to achieve maximum customer satisfaction, your business must be able to instil the feeling that they matter to your business. And to do that, you need to fully understand them. Who they are, where they are what they want, how they want it, when they want it,...
by Garret Norris | Jun 30, 2017 | Business Coaching, Business Tips
As competition gets stiffer, many business owners would not deny the fact that getting on top of the competition is getting harder than ever. Furthermore, with the pressure to utilise new technology, adapt with the changing market preferences, and constantly innovate,...
by Garret Norris | Jun 22, 2017 | Infographic, Latest Business News and Trends
Year after year, the number of baby boomers retiring from their jobs are creating significant impact not only on the national economy but on businesses as well. Baby boomers – those born between 1946 and 1964 – has begun to turn 65 years of age, and their...
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