Management Training is for Softies!

Management Training is for Softies!

  When we put together management training, we like to involve potential participants in the design. This co-creation approach has some real benefits. Participants are engaged early on. Plus, we can understand precisely what their management challenges are. And...
How To Handle Change

How To Handle Change

Help! It is all changing! How to Handle Change. Never a more needed statement than in this time we are all navigating through. Hardly a week seems to go by these days without someone asking me about change. And moreover, how to manage change at work. The world is...
Sales Is All About Service

Sales Is All About Service

When was the last time you received a call from a sales rep? Regardless of what they are selling or how they went about their service? How did it make you feel? Did you feel defensive? Irritated? Now imagine you are that sales rep. Do you feel desperate?...
Negotiation Is Silence

Negotiation Is Silence

“Speech is silver, but silence is golden” is a fitting quote to describe one of the most powerful tactics in negotiation, which is, well, silence. One of the key aspects of negotiation is that both parties need a “footing” for a negotiation to take place. To find if...