It has been a full-on year. So with that, here is a bit of comic relief. After all, laughter in leadership has proven to increase productivity! Read through Our Top 10 Funniest Customer Service stories that have been recalled by Call Centre Officers. And – Send Us...
Whether you run a corporate powerhouse or a small business, Customer Service Excellence is core for your business’s growth. It also reflects the image of your brand – be it positive or negative. Customer Service Excellence is at the heart of every...
There is something to be said about pressure and its ability to yield results. During a morning stroll, reasoning his thoughts on current affairs, HBB Group CEO Garret Norris got to thinking about coping mechanisms. His own coping strategies, his teams, people around...
Coronavirus has taken a heavy toll on businesses and economic activity across the globe. Australian businesses that were forecasting growth and planning to recruit only a few months back are unwittingly shutting their doors. THE STORY CURRENTLY From corporates facing...
Let’s face it 2020 can go and get far away from us all for good. It has been hectic, both in the sales and customer service world as well as life. Also the year’s buzz word – unprecedented – that can go too, so can pandemic, new normal, fake news, and even virtual....
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