Customer loyalty is important to the growth and profitability of your business.
The more customers you are able to retain, the more they are likely to return and re-buy your products and services.
On the other hand, if they’re unhappy with your service, they will not only be reluctant to come back, they’ll also tell other people what poor customer service received from you.
You will have heard this key business principle repeated on many of your company’s call centre training, customer service training courses and sales training in Australia, as the chances of you retaining your customers are high if you show them you care.
Yet unfortunately too many companies forget the basics so here is a mini refresher sales training course or a set of reminders to show you care: