The changing landscape of today’s workplace and social translucence requires businesses to redefine their concept of doing business and maintaining relationships. In this context, the emotional contract – also known as psychological contract – has taken on critical importance.

As the business environment becomes more challenging, effective leadership will be defined by the degree of compassion, trust, respect, fairness, empathy, and objectivity that organisations radiate.

Whether it involves employees, partnership or suppliers, the emotional contract is an important building block within an organisation that no companies can afford to ignore these days.