THE BEST BUSINESS BLOGS OUT THERE
Get busy reading or get busy lagging! Best Business Blogs brings you tips and strategies for you to use to grow your business. Additionally, it gives you an insight into how we do what we do and why we are so successful.
Put simply, we practice what we preach, and we value what we teach.
Get reading and learning. Enjoy the journey.
Are You Serving Clients or on Servicing Them?
No doubt, customer servicing has always been a part of most sales management training, call centre training and customer service courses. But back off a bit, pause and try to recall if you’ve seen something like this scene played out in any of your travels. Is Your...
6 Reasons Why a Company Conference is So Important
When was the last time you got your team together? Despite the many benefits of technology and new online tools that surface every year, there is no substitute for live, in-person business conferences. It’s true that business conferences can be pricey, but you stand...
Revealed: Body Language Tips Used By Winners
Savvy negotiators have learned how to read body language and to use the resulting insights to their advantage (we know because we train them how to do it). But many negotiators out there still miss valuable opportunities to read their counterparts’ nonverbal messages....
6 THINGS TO ASK FOR AT WORK + PROFESSIONAL DEVELOPMENT
In this day and age, unemployment is a frightening possibility. Because of the uncertainty we are all living in at the moment, some may find it awkward when it comes to making certain requests in the workplace. Of course, a four-hour harbourside lunch and a car are a...
5 Hidden Problems in Your Customer Service
The Importance of Customer Service Independent Reports Customer Service isn’t just about being polite to your customers. It is a vital element of business that, eventually, impacts your bottom line. Additionally, it affects how your company is viewed publicly. Indeed,...
WHO IS CONTROLLING YOUR IT SERVICES?
WHO IS REALLY IN CONTROL OF YOUR IT STRATEGY, INFRASTRUCTURE AND COSTS? Due to a high demand from our clients, the HBB Group is delighted to launch its IT SERVICES & CONSULTANCY division, as part of it's holistic business services range. Evidently, many of...
REVEALED: TOP 6 LEADERSHIP MISTAKES & HOW TO LEARN FROM THEM
We were not born knowing everything where we? We are expected to make leadership mistakes as we are always learning, or at least we should be if want to grow to be the best version of ourselves. Do you think it would be great if we got everything right on the first...
What is Sales Performance Analysis?
A Sales Performance Analysis is a way of assessing where your business currently stands. That is, compared to where it wants to be in the future. Fundamentally, it uses industry businesses standards, performance, and other elements for comparison. Additionally, it...
DISC SMART FOR LEADERS
How are you using the information and content in your DISC reports to create a leadership-coaching plan for your team members? Have you looked into DISC SMART? Your first action is to sit with your team member and run through the complete DISC report. That is, you...
IS COLD CALLING DEAD?
It is an old term that tends to send shivers down the spine of most. Cold Calling. Perhaps you have been on the receiving end of a cold call poorly conducted. But done well, cold calling remains a valuable and effective tactic for finding new prospects for your...
Top 10 Funniest Customer Service Stories
It has been a full-on year. So with that, here is a bit of comic relief. After all, laughter in leadership has proven to increase productivity! Read through Our Top 10 Funniest Customer Service stories that have been recalled by Call Centre Officers. And – Send Us...
5 CRUCIAL CONVERSATIONAL SKILLS FOR CUSTOMER SERVICE EXCELLENCE
Whether you run a corporate powerhouse or a small business, Customer Service Excellence is core for your business's growth. It also reflects the image of your brand - be it positive or negative. Customer Service Excellence is at the heart of every customer's...
ARE YOU A DIAMOND OR A QUARTZ?
There is something to be said about pressure and its ability to yield results. During a morning stroll, reasoning his thoughts on current affairs, HBB Group CEO Garret Norris got to thinking about coping mechanisms. His own coping strategies, his teams, people around...
CAN RESILIENCE BE TAUGHT?
Coronavirus has taken a heavy toll on businesses and economic activity across the globe. Australian businesses that were forecasting growth and planning to recruit only a few months back are unwittingly shutting their doors. THE STORY CURRENTLY From corporates facing...
50 POWERFUL SALES AND CUSTOMER SERVICE QUOTES
Let’s face it 2020 can go and get far away from us all for good. It has been hectic, both in the sales and customer service world as well as life. Also the year’s buzz word – unprecedented – that can go too, so can pandemic, new normal, fake news, and even virtual....
I CAN’T BE BOTHERED! WHAT IS PANDEMIC PROCRASTINATION?
Motivation waning? Rather stay in bed than work on your business? Chucking sickies but the boss is you? Simply feeling, meh? YOU ARE NOT ALONE. So many people are feeling this right now. You know, that - “I gotta do a,b,c, and d but I just couldn’t be a,r,s and ed”....
Are Your Linked In Profiles Damaging Your Brand?
I write this with two hats on. Journalist and EA. As a journalist you learn to work under pressure, around many distractions and to tight deadlines. All also very great tools to have in your kit as an Executive Assistant to a very, very busy CEO. And there is another...
9 WAYS TO LOSE A LEAD
There are many techniques to know how to win leads. However, if you’re in the sales profession, you know it’s a lot easier to lose a deal than it is to sign a deal. So, why would we tell you how to lose deals rather than how to win leads? Because - if you know what...
MY BOSS DOESN’T LIKE ME | What to do
My boss doesn’t like me. Not a statement for many, but for those that feel this way it is an overwhelming feeling that stops productivity and in turn, results. Your boss holds your success, financially and professionally, tight in the palm of their hands. It...
KEY TIPS HOW RESILIENCE WILL GET YOU THROUGH
Why Resilience Training? Pandemic, working from home, family, life, budgets – this year has certainly put the pressure on many of us in a way we have never seen before. How we faced the year that lay before us was different for each person. No wrong or right. Just...
THE PHYSICIAN AND PHARMA ACCOUNT MANAGER RELATIONSHIP UNDER THE MICROSCOPE
The physician and pharma account manager relationship has never been more crucial than now. COVID-19 is no longer a passing pandemic, key accounts need to look to the future and learn from the past. BACK THEN At the start of the 1930s, most medicines were still being...
COVID TURNS SEO AND ORGANIC SEARCH INTO BUSINESS GOLD
Organic Search is now the largest driver of Web Traffic, so why are you letting your SEO go? SEO and Organic Search results are business marketing gold. Since the pandemic of 2020 paid online ads have dropped dramatically, and as a result SEO and Organic searches...
KNOCK KNOCK: WHY LAUGHTER IN LEADERSHIP PAYS DIVIDENDS
Recognising the value of laughter in leadership and business will get you better performing staff and employees and the results and ROI.
FIVE STEPS FOR BRANDS TO EARN CUSTOMER TRUST
Never has customer trust been so important than now, during times of change, uncertainty and shifting behaviours. How do you define these times? That unique period in your life when you spent more time at home than any other time. That is, not because you chose to,...
What is SMART Brand Positioning?
What is SMART when it comes to Brand Positioning? Now you need to identify your brand’s uniqueness and determine what differentiates you from your competition. Firstly, determine how your brand is currently positioning itself. Secondly, identify your direct...
6 Ways to Develop Your USP
Unique Selling Proposition, USP, is what makes your business different from everyone else in your market. A strong, unique point of difference can help you attract and retain customers and reduce client churn. That said, pinpointing your USP requires some hard...
5 Reasons Why You Need an Executive Coach
As an executive, being an effective leader to your employees is not a mastered skill that you can quickly develop in just one sitting. Being an effective leader requires much training that can be supervised by an executive coach. Today, most executives are stepping up...
6 Ways to Get your Business Recovery Back on Track
It is no doubt that most businesses in Australia experienced sales draught during the last months of the year. But another year has finally come, and this is an excellent opportunity for business recovery. To collect all their reigns again and go back in track with...
Emotional Intelligence in Business and Leadership
The business industry’s definition of leadership became an ever-changing focus during the years that have passed. Today, emotional intelligence is one of the factors that mostly affects the well-being of a company’s leaders. And the modernity of people’s perception...
Sales Training Sydney: Understanding What Appeals to the Consumer
Customers see value on products and services if they will gain more benefit upon purchase. When making a purchase, a customer values a product’s benefit higher than its function. For example, a customer doesn’t buy a drill to have a drill. He buys a drill to have the...
Healthy Business Builder is part of the HBB Group, and when you engage with us you have complete access to a range of services to grow your staff and business. Call us today for a confidential and inspiring conversation 1300 833 574 or email: info@hbbausgroup.com.au