THE BEST BUSINESS BLOGS OUT THERE
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5 Things When Measuring Productivity in Call Centres
Productivity is the measurement of the amount of work we accomplish during a specific period of time. Productivity is an essential aspect of our workplace. It is directly related to the success or growth of our business. We need to learn the core 5 Things When...
Customer Mapping – Hints And Tips
Customer mapping is a critical process that we need to implement. That is so we understand our customers' experience in our business fully. Plus, it is also vital for a company to become more customer centric. That is, to establish a competitive edge in the market....
Sales Success Doesn’t Just Happen, You Need To Drive It
There are too many sales reps and managers who think their products will sell themselves. They think that having tons of followers on social media, cutting-edge marketing tools, and an extensive network is enough. They think that's all that's needed to bring in...
Why Buy From You When Selling?
Storytelling when selling is one of the most effective marketing strategies nowadays. We live in an information-overloaded world. And your company’s story can pull your audience out of the overwhelming digital noise. If told correctly. But why are stories a primary...
Sales Is All About Service
When was the last time you received a call from a sales rep? Regardless of what they are selling or how they went about their service? How did it make you feel? Did you feel defensive? Irritated? Now imagine you are that sales rep. Do you feel desperate?...
Tips To Plan A Successful Sales Growth Strategy
Only just over a month until 2018, which means that Sales Growth planning season is almost upon us. Numbers need crunching, processes need defining, and sales objectives need agreeing. Nobody is better positioned than sales operations to drive the organisation to...
Negotiation Is Silence
“Speech is silver, but silence is golden” is a fitting quote to describe one of the most powerful tactics in negotiation, which is, well, silence. One of the key aspects of negotiation is that both parties need a “footing” for a negotiation to take place. To find if...
Prepare your Business for the New Year
As we approach the end of another year, it’s time for businesses to kick off their holiday promotions and prepare to close out 2017. Part of being a successful business owner is establishing a clear and actionable business plan, and that includes planning in advance...
Old Fashioned Sales
The more things change, the more they stay the same. This old adage holds true in many industries and the sales industry is certainly no exception. It seems there is a belief held by many of the so-called "gurus" of sales development that if you're still using...
Horse’s Ass Will I Do It The Old Way!!
This weekend I was speaking with a friend of mine while he was helping me with some landscaping at home. I was venting about how I am writing an article about “Old Fashioned Sales” as I was sick of people saying that to be successful in sales one can’t do it the “old...
The Art Of Setting The Right Price
One of the secrets of a successful and profitable business is the right pricing of the products. When done correctly, product pricing can improve your sales performance, creating the foundation for a business that will prosper in the long run. Otherwise, get your...
Get To The Point When Selling Over The Phone
Brevity is an important aspect of any time constricted business interaction such as sales. However, with the myriad of distractions here and there, it can be challenging for sales agents to focus and just get to the point when selling over the phone. There are...
Spring Cleaning Your Business
Spring cleaning is a term which means a thorough cleaning of a house or a room. It is a tiring task, but highly necessary nonetheless. In the business context, spring cleaning means revisiting the basics of your business, improving what is working and fixing what is...
Emotional Contracting In Business
The changing landscape of today’s workplace and social translucence requires businesses to redefine their concept of doing business and maintaining relationships. In this context, the emotional contract – also known as psychological contract – has taken on critical...
Effective Ways To Manage The Growing Pains Of New Leadership
Being a new leader in an existing team can be very challenging. Regardless of whether you are assigned to lead a project or manage a group of people for the long haul, stepping into a new leadership position can cause a lot of upheavals. But on the other hand, landing...
Objection Handling – Objections Are NOT Rejections
Objections are an inevitable part of selling. Some objections are valid reasons to disqualify, while others are simply an attempt to ward you off. How you respond to these objections can be the difference between a successful sales process or a closed file. Sales...
What Makes A Business Customer Centric?
In life or in business, having a genuine connection with people makes one grow and strive to be better. While much of the small interactions with customers are often left to chance, the customer-centric business makes plans to make those interactions happen and...
The Secret to being a Calm but Assertive Sales Professional
Many customers have changed their outlook towards salespeople nowadays. It has become much harder to catch their attention and willingness to listen to the impromptu sales pitch, let alone please them with the way salespeople deal with them. That is why many sales...
Be A Strong Not Aggressive Business Leader
Business leaders are often seen as tough and aggressive people that lead their company to success. However, not all aggressive business leaders have the right characteristics to create a conducive work environment, let alone win the trust and respect of their...
Why Are Keywords So Important for Your Online Sales?
Keywords hold extreme importance for a business whose websites are a crucial extension of their operations. When used properly, keyword-optimised websites can result in better search results and increase traffic to an online store. Ultimately, it also helps a business...
You Really Like Me?
Getting the market to “know” your company is critical to your success, and a striking logo is the fastest way to make that happen. But that’s not the only thing you need to accelerate your sales. If customers actually “like” doing business with you, that’s a massive...
Don’t let your ego make the tough decisions
In any business, the main decision-makers are the heads and the owners, but decision-making itself is a tough process. There are many factors to consider, people to keep in mind, and your business’ well-being to look out for. However, there may be times that you just...
6 Reasons To Be A Straight-Shooting Leader
Conflicts and problems are inevitable in any business. And often, the challenge of problems does not lie within the problem itself, but on how one chooses to deal with it. Despite reluctance, business leaders have to confront conflicts straightforwardly in order to...
Does This Look Familiar?
You see, there’s a lot of strategy that goes into designing a brand that can effectively represent a company’s values while simultaneously helping to create a positive association with its customers. Do you know the three cornerstone goals that anchor all of the best...
5 Signs A Sales Deal Is A Terrible Deal
There’s an old adage that says, “One rotten apple spoils the whole barrel.” If we apply this in the sales context, it absolutely holds true. Salespeople spend a lot of time and effort to close what they think is a ‘big win’ for them, and for their company in general....
Are You A Leader Or A Manager? Here Are The Differences You Should Know!
Are you a leader or a manager? Do you lead your people, or do you manage your business? These are the questions that have always been asked by many entrepreneurs and also have been responded in different ways. Although it can be quite confusing, what many people don’t...
Why You Should Fire Your Marketing Agency
Firing a marketing agency is an unsettling process, yet essential to keep a business moving forward. There are cases when it is the fault of the marketing agency, who fails to communicate or produce results effectively. Sometimes, it is the fault of the client, who...
Top Things You Need To Know Before Hiring Salespeople
Achieving positive sales result is no easy accomplishment. It requires an efficient sales process, positive brand image, and quality product and service to entice a single customer to make a purchase decision. To make this complex process less of a headache, a...
Where Has All The Customer Service Gone?
Excellent Customer Service is one of the clichéd catch phrases that every company SAYS is important to them, but too few seem to really emulate. As someone with a background in customer service in a multitude of industries, I’ve seen firsthand the importance of making...
8 Essential Attributes Of Leaders People Want To Follow
With the abundance of articles written about leadership, it’s safe to say that people want to know the secrets of how to become an effective leader. Not just a leader – but a leader that people want to follow. In business, or in life in general, being a leader that...
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