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7 Tips To Achieve First Call Resolution
According to consumers, customer service agents failed to answer their questions 50% of the time. Whenever a customer encounters a problem with your product, or even on your website, chances are they will reach out to one of your customer service agents first before...
5 Ways Business Consultants Can Make Your Business More Successful
As competition gets stiffer, many business owners would not deny the fact that getting on top of the competition is getting harder than ever. Furthermore, with the pressure to utilise new technology, adapt with the changing market preferences, and constantly innovate,...
How Will The Ageing Population Of Baby Boomers Affect Your Business?
Year after year, the number of baby boomers retiring from their jobs are creating significant impact not only on the national economy but on businesses as well. Baby boomers - those born between 1946 and 1964 - has begun to turn 65 years of age, and their spending...
7 Ways To Deal with Criticism And Use It To Improve
“The strength of criticism lies in the weakness of the thing criticized.” – Henry Wadsworth Longfellow How do you deal with criticism? Do you just shrug it off? Or you use it as a motivation to become a better person? For sure, many of us find it too difficult to...
How Mobile Technology can Impact your Sales
4.3 billion – or 58.7% of the world’s population – is the estimated number of mobile phone users across the globe in 2016. And while the user growth is slowing, the number of mobile phone users is also expected to climb to 4.78 billion in 2020. For most people, this...
How Better Listening Will Strengthen Your Relationships
Listening has always a been deciding factor for a successful relationship. In a business perspective, as what James Cash Penney, founder of J. C. Penney stores said, “The art of effective listening is essential to clear communication, and clear communication is...
12 Call Centre Training Tips
In Australia and around the world, customer expectations for service are constantly increasing. Now, customers expect more than an answer to their question. They want their problems solved quickly and desire a personal interaction with a skilled agent, not automation....
Learn How To Keep Your Customers
“Keeping a customer is cheaper than looking for a new customer” is a statement that we often hear in the business world. While it holds true especially for newly opened ventures that operate in a highly competitive market, many business owners still struggle to...
Make Your Business More Marketable For Strong Exit Strategy
When planning for an exit strategy, seldom do companies know the importance of having a solid sales and marketing plan on their business. While aspects such as preparing the company for sale, identifying potential buyers, due diligence, and legal reviews are important...
How Customer Demand Has Changed Over The Years
One of the fundamental lessons we learned in economics is that customer demand is a necessity in order to survive in business. Given the right tools and methodical approach, one can make reliable predictions about their consumer’s behaviour, which enable them to...
Does Your Friend Know What They Are Talking About?
Your friends don’t necessarily know what they are talking about, but may be good to bounce off for ideas and opinions. They may mean well. They may even have your best interests at heart. Friends are wonderful. Anyone willing to be a true friend deserves...
8 Habits To Become A More Effective Salesperson
The way technology has shaped the overall sales and marketing industry has put more power in the hands of salespeople to get closer to their target audience that they ever had before. Nowadays, various digital platforms can help a salesperson to reach their prospects...
How To Keep Your Sales Team Focused On What’s Important
Winston Churchill, one of the most fearless leaders of all time, once said: “You will never reach your destination if you stop and throw stones at every dog that barks”. And it’s meaning cannot be much truer than today. Now that we live in a technology-driven world,...
Tell And Sell: Why Storytelling In Sales Builds Trust
Every salesperson needs to learn how to tell and sell. Simply put, you need to know how to tell better stories to increase your sales numbers. I consider myself a storyteller, not a sales guy. Why stories are a primary way of building trust in sales: Sales...
7 Selling Techniques For Social Media And Beyond
One of the most crucial parts of the sales process is establishing a relationship with the target customers. For many decades, a lot of marketers has been challenged by this aspect, but one technological advancement has led to a new approach that many businesses have...
5 Ways To Get ROI From Your Company Conference
Attending in conferences and events related to your industry provides great opportunities to learn something new, and implement those before your competition do it. Though it can be an expensive proposition, events and conferences also allow you to monetise...
Small Business Sales Pipeline Management
In order to measure the efficiency and effectivity of our sales process, a thorough analysis must be conducted in every stage of the sales pipeline. But what is sales pipeline anyway? A sales pipeline, as defined by sales management tool Pipedrive, is a visual and...
6 Steps To Negotiate Properly and Achieve Better Outcomes
One of the most common yet often unnoticed process that most of us often experience on a daily basis is a negotiation. During an average day, people may negotiate with the bank manager over the terms of a business loan, or with a supplier about a problem with the raw...
Tell and Sell: Why Stories Build Trust and Sell Things for More
Hearing stories is innate to us humans. Many of us surely have our own experiences of hearing good stories from our friends and family way back when were still young. In a way, hearing good stories can elicit powerful emphatic reactions, which results in a stronger...
Selling Techniques for Social Media and Beyond
There is no end to the books and blog posts you can find hawking selling techniques. And that’s a good thing. But many of the authors who post that content haven’t done the work needed to become an expert at the new landscape that sales professionals are...
Friends don’t always know what’s best
Friends are one the people in our life that we treasure. To reference Maslow’s hierarchy of needs, having a friend is part of our love and belongingness needs. Ever since we were a child, many of us have that someone whom we can’t wait to share our newest interest,...
The importance of Sales Training
In order to stay on top of today’s business environment, one has to take advantage of all possible ways to gain a competitive edge over their competition. That said, one of the surefire ways that can help a business stay one step ahead is having a competent and...
10 Ways To Improve Your Sales Performance
According to Australian Bureau of Statistics, more than 60% of small businesses cease operating within the first three years of starting. One of the reasons pointed out by the experts on why these organisations fail is the lack of clear strategy and proper training on...
What Do You Do With An Unreasonable Customer?
Unreasonable customers are a common sight and are inevitable in any business. These customers are tagged as “unreasonable” because they often demand a service or product which are: not provided by your business; are impossible to satisfy, or haggle for the...
Is SALES A Dirty Word?
When you think of “sales” or “selling”, what’s the first word that comes to mind? When I was asked to lecture on sales at a prominent Australian educational institution I posed this question as part of my workshop. “Pushy” was the most popular adjective,...
DISC Profiling Can Help Improve Sales
What is DISC? D.I.S.C., which stands for Dominance, Influence, Steadiness & Compliance is a 4-factor model that examines observable human behaviour. In other words, DISC looks at how people tend to act and communicate. DISC is one of the world’s most popular...
There’s Only One Thing That Separates A Business That THRIVES And A Business That DIES…
There’s only ONE THING that separates a business that thrives and a business that dies. Can you guess what it is? It’s not social media. (When someone files for bankruptcy, they aren’t claiming “I didn’t have enough Facebook fans” as their reason why). It’s not...
Has the Shape of Customer Demand Changed?
How big is the problem? Bain & Company analysed the 2003–2011 income statements of roughly 200 large US-based companies in healthcare, technology and financial services. More than half of these companies had increasing sales and marketing expenses as a...
How Do You Deal With An Unreasonable Customer?
Last week, I received an email from David, a new Generation Y friend I met on LinkedIn. He wanted to know how to deal with a customer that makes unreasonable demands. He asked if I ever wrote about the subject. Up until now, no. Though, when I was a sales...
Stop Meddling and get on with Running your Business
There are good teachers who never write on a blackboard. There are talented engineers who never use CAD software. And, there are smart scientists who never look through a microscope. They’re writing plans, attending meetings, or studying regulatory controls and...
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