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The importance of Sales Training
In order to stay on top of today’s business environment, one has to take advantage of all possible ways to gain a competitive edge over their competition. That said, one of the surefire ways that can help a business stay one step ahead is having a competent and...
10 Ways To Improve Your Sales Performance
According to Australian Bureau of Statistics, more than 60% of small businesses cease operating within the first three years of starting. One of the reasons pointed out by the experts on why these organisations fail is the lack of clear strategy and proper training on...
What Do You Do With An Unreasonable Customer?
Unreasonable customers are a common sight and are inevitable in any business. These customers are tagged as “unreasonable” because they often demand a service or product which are: not provided by your business; are impossible to satisfy, or haggle for the...
Is SALES A Dirty Word?
When you think of “sales” or “selling”, what’s the first word that comes to mind? When I was asked to lecture on sales at a prominent Australian educational institution I posed this question as part of my workshop. “Pushy” was the most popular adjective,...
DISC Profiling Can Help Improve Sales
What is DISC? D.I.S.C., which stands for Dominance, Influence, Steadiness & Compliance is a 4-factor model that examines observable human behaviour. In other words, DISC looks at how people tend to act and communicate. DISC is one of the world’s most popular...
There’s Only One Thing That Separates A Business That THRIVES And A Business That DIES…
There’s only ONE THING that separates a business that thrives and a business that dies. Can you guess what it is? It’s not social media. (When someone files for bankruptcy, they aren’t claiming “I didn’t have enough Facebook fans” as their reason why). It’s not...
Has the Shape of Customer Demand Changed?
How big is the problem? Bain & Company analysed the 2003–2011 income statements of roughly 200 large US-based companies in healthcare, technology and financial services. More than half of these companies had increasing sales and marketing expenses as a...
How Do You Deal With An Unreasonable Customer?
Last week, I received an email from David, a new Generation Y friend I met on LinkedIn. He wanted to know how to deal with a customer that makes unreasonable demands. He asked if I ever wrote about the subject. Up until now, no. Though, when I was a sales...
Stop Meddling and get on with Running your Business
There are good teachers who never write on a blackboard. There are talented engineers who never use CAD software. And, there are smart scientists who never look through a microscope. They’re writing plans, attending meetings, or studying regulatory controls and...
5 Of The Biggest Challenges For Small Businesses
Starting a business is a big achievement for many entrepreneurs, but maintaining one is the larger challenge. There are many standard challenges that face every business whether they are large or small. These include things like hiring the right people,...
6 reasons why a small Business needs a CRM
Do I need a CRM software in my business? If you have asked yourself that question many times before, let us tell you this: Y-E-S! At the very first place, running a small- or medium-scale business doesn’t mean that you cannot take advantage of the latest marketing...
10 Tips to Improve Your Sales Performance
The sales profession moves faster than ever today. In the blink of an eye, new competitors emerge, products similar to yours are released, and before you know it, it's a race to the bottom. No matter what industry you're in, what worked well a few years ago...
Are your Customers on Social Media?
To increase sales, revenue and profits in your business in you need to have a Social component to your sales strategy.... Did you know: Mobile overtook Desktop in January 2014 1 in 3 minutes on mobile are spent on Facebook, Instagram, or Whatsapp 50% of millennials...
Sales Techniques: Staying Focused On What’s Important
Only last week I was speaking with a Sales Director and I was asking how things were going? To which he replied, “I am far too busy at the moment to even think about selling and I should be able to get back to it in a few weeks”. This made me start to reflect...
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