Telesales & Telemarketing

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Telesales & Telemarketing

In today’s challenging times highly productive and motivated sales staff are key to business survival. More and more managers are tasked with improving sales performance and training staff how to sell more. If you want to get more customers buying your products and services your sales team must be able to use productive selling techniques; sales closing skills; be confident in answering objections; even down to dealing with difficult customers.

Selling on the telephone is very different from face-to-face sales and a telesales team require a specific set of skills and techniques if they are to be successful. It is not enough just to give them a contact list and tell them to ‘get on with it’. Successful results in telephone sales is a by product of successful telesales training.

We, at Healthy Business Builder Group Pty Ltd are always being asked if our Telephone Sales Training Courses and Telemarketing Seminars teach techniques ‘that really work’ in the real world’. The answer to that question is ‘YES’ because our trainers not only train sales techniques but have actually sold over the telephone in previous jobs. They are able to use their experience to train our delegates to understand the tools and techniques that will enable them to sell confidently and with flair. We have over 20 years of sales training expertise and use our experiences to show the best and most practical ways to boost telephone selling results and how to sell effectively. If you are looking for a Telephone Sales Training Course that is both practical and productive please contact us.

More and more companies are increasing their use of the telephone as the quickest and most convenient way of establishing customer contacts. Call centres and mail order are the fastest growing operational departments for Global organisations and these organisations recognise that telesales and telemarketing are a key part of their sales strategy. It is essential that telesales staff represent their organisation in a professional and friendly way, using clear and effective communication to ensure that customer value is maximised and potential business is not lost. If your staff are not trained properly on telephone sales, how much business are they losing your company? Our workshops will ensure your staff always project the correct image to your potential customers to make sure your company stands out from the crowd. It will be developed for your business for telemarketers who make a significant number of prospecting calls and telesales professionals who have to handle a large number of incoming sales calls.

Our workshops are written with both the customer and the organisation in mind to maximise on potential sales. Telesales, Introduction to Selling, Negotiation skills and Presentation Skills are some of the sales related courses trained by Total Success Training throughout ANZ. If you require further information on our training courses you can contact us, where we will be happy to assist with your queries.

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