Carol has enjoyed a highly successful service and training background spanning 30 plus years.
She is the author of the highly acclaimed book “How to Sell to Women.” As a result of writing her book Carol was asked by Toyota to develop a specialised training video for their sales people when they launched the Starlet car- specifically aimed at women.
Carol is DISC accredited and trained in NLP.
With a strong background in professional skills development and training Carol designed and wrote the customer service induction training for Optus and has been teaching customer service and leadership to many businesses across Australia.
Carol is a master facilitator of the Sparkle Customer Service and Sparkle Champions programs which she has been presenting since 2006 in libraries throughout New South Wales, Queensland, Victoria and Western Australia.
Carol is always looking to improve and develop relevant programs that enhance the delivery of customer service and leadership in every organisation she works with in developing and growing.