Knowing how your call centre operations perform is a vital process to ensure that you are reaching your business goals effectively. By implementing and constant monitoring of the right call centre Key Performance Indicators (KPIs), you will be able to measure your targets, improve your operations, gain valuable insights about your customers, and boost the morale of your call centre agents.
If you haven’t set the right KPIs for your call centre operations yet, we present to you in this infographic the top call centre KPIs that you should monitor for success.
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