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Management is for softies – but it gets solid results: Bob’s story

December 29, 2017 |
Garret Norris

When we put together management training, we like to involve potential participants in the design. This co-creation approach has some real benefits – participants are engaged early on, and we can understand precisely what their management challenges are and ensure…

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Tips to Embed a Culture of Customer Centricity (Infographic)

December 26, 2017 |
Garret Norris

“Customer service is not a department; it is everyone’s job.” – Anonymous No business concept has ever been more important than to provide the right kind of customer service through the purchasing process and finally through the post-purchase process. That…

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How to Handle Your Worries About Change

December 22, 2017 |
Garret Norris

Help! It is all changing! Hardly a week seems to go by these days without someone asking me about change and how to manage change at work. The world is changing, our sector is changing, and our jobs are changing.…

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How to Speak the Same Language as Your Customers (Infographic)

December 15, 2017 |
Garret Norris

One of the trends that are being followed by many companies today is the informal information. It’s a fairly new buzzword, primarily driven by the new communication technologies that have emerged in the market over the past decade. Simply put…

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Don’t Forget These 5 Things When Measuring Call Centre Productivity

December 11, 2017 |
Garret Norris

Productivity is the measurement of the amount of work that is accomplished during a specific period of time. Productivity is an essential aspect of any workplace and is also directly related to the success or growth of the company or…

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Customer Journey Mapping – Hints and Tips (Infographic)

December 5, 2017 |
Garret Norris

Customer journey mapping is a critical process that sales organisations should do to understand their customers’ experience in their business fully. It is also vital for a company to become more customer-centric, and to establish a competitive edge in the…

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Recent post

  • Why Selling on Value is Better Than Competing on PriceWhy Selling on Value is Better Than Competing on Price? (Infographic)
    April 16, 2018
  • Practical Ways to Avoid Hype When SellingPractical Ways to Avoid Hype When Selling
    April 10, 2018
  • Business Owners’ Primer to Sales Performance Analysis (Infographic)
    April 5, 2018
  • loyal customer4 Actionable Ways to Build A Strong & Loyal Customer Base
    March 30, 2018
  • Problem vs Need - Why Your Sales Team Should Not Sell to a Customer’s NeedProblem vs Need: Why Your Sales Team Should Not Sell to a Customer’s Need (Infographic)
    March 26, 2018

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