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When we put together management training, we like to involve potential participants in the design. This co-creation approach has some real benefits – participants are engaged early on, and we can understand precisely what their management challenges are and ensure…
“Customer service is not a department; it is everyone’s job.” – Anonymous No business concept has ever been more important than to provide the right kind of customer service through the purchasing process and finally through the post-purchase process. That…
Help! It is all changing! Hardly a week seems to go by these days without someone asking me about change and how to manage change at work. The world is changing, our sector is changing, and our jobs are changing.…
One of the trends that are being followed by many companies today is the informal information. It’s a fairly new buzzword, primarily driven by the new communication technologies that have emerged in the market over the past decade. Simply put…
Productivity is the measurement of the amount of work that is accomplished during a specific period of time. Productivity is an essential aspect of any workplace and is also directly related to the success or growth of the company or…
Customer journey mapping is a critical process that sales organisations should do to understand their customers’ experience in their business fully. It is also vital for a company to become more customer-centric, and to establish a competitive edge in the…