by Garret Norris | Dec 29, 2017 | Uncategorized
When we put together management training, we like to involve potential participants in the design. This co-creation approach has some real benefits – participants are engaged early on, and we can understand precisely what their management challenges are and ensure the...
by Garret Norris | Dec 26, 2017 | Uncategorized
“Customer service is not a department; it is everyone’s job.” – Anonymous No business concept has ever been more important than to provide the right kind of customer service through the purchasing process and finally through the post-purchase process. That means that...
by Garret Norris | Dec 22, 2017 | Uncategorized
Help! It is all changing! Hardly a week seems to go by these days without someone asking me about change and how to manage change at work. The world is changing, our sector is changing, and our jobs are changing. Whether you are a manager driving change in your...
by Garret Norris | Dec 15, 2017 | Uncategorized
One of the trends that are being followed by many companies today is the informal information. It’s a fairly new buzzword, primarily driven by the new communication technologies that have emerged in the market over the past decade. Simply put that informal information...
by Garret Norris | Dec 11, 2017 | Uncategorized
Productivity is the measurement of the amount of work that is accomplished during a specific period of time. Productivity is an essential aspect of any workplace and is also directly related to the success or growth of the company or organisation. In a call centre...
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